General Terms and Conditions

Use of the Website

Last updated: March 2024

1. Introduction

The website (hereinafter, the “Website”) is owned by Jumbo Group B.V. (hereinafter, “Jumbo”), with statutory seat in Rotterdam, the Netherlands, and is subject to the General Terms and Conditions set out below.

Data Controller Jumbo Group B.V. (hereinafter, “Jumbo”)
National ID 24104760
Postal address Westzijde 184, 1506 EK Zaandam, The Netherlands
Contact email

By using the Website, you accept these General Terms and Conditions on the date of your first use of the Website. Jumbo reserves the right to change these General Terms and Conditions at any time and will publish these changes online.

2. Identification of the Parties

This Terms and Conditions are subscribed on the one hand, by Jumbo and, on the other, by the you, the user interested in the services offered through the Website (hereinafter, the “User” or “You”), whose personal data are those that you have provided to the Website and/or those obtained from the previous relationship with Jumbo.

The access and/or use of the Website attributes you the condition of User, for which you must respect these terms and conditions of use.

    3. Purpose and scope of application

    The present Terms and Conditions regulate the access, navigation and use of the Website by the User. By accessing and/or using the Website, You accept these Terms and Conditions and executes it at your own risk.
    You agree to use the contents, information and data of the Website in accordance with these Terms and Conditions, the policies accessible through the Website, the applicable regulations, with generally accepted good customs and practices, and public order.

    4. Use and measures

    You agree that you will use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the Website by any other person or party.
    If Jumbo is of the opinion that you are guilty of unauthorized acts, Jumbo can take appropriate measures. These measures may involve blocking the profiles created or IP addresses.

    Unauthorized acts include, but are by no means limited to the following:

    • Making offensive, discriminatory or threatening statements in reviews or forums, or through the Service Form or otherwise on the Website;
    • Behaving in any way that causes a disruption to or malfunctioning of the proper functioning of the Website;
    • Using access to Jumbo’s records or information collected from them to send unsolicited email (spam); and/or
    • Otherwise contravening the provisions of these General Terms and Conditions.
    • The User assumes full responsibility for using the Website.

      5. Registration and privacy

      You need to register in order to create a list of requirements, to participate in the forum or competition, to submit an inventor’s idea, to leave a review or to receive a newsletter. Registration takes place by means of selecting a user name of your choice and a valid email address. In order to register, you must be at least 16 years old or have permission from your parents and/or guardian.

      By creating an account on one of Jumbo’s Website, You agree that Jumbo may access your account data in order to investigate complaints and/or other allegations of abuse.

      On registering for a Jumbo service, you agree that your data may be made available to Jumbo as specified in the Privacy Policy. If you submit your data, you retain the right to change your mind at a later date and to modify or have your data deleted. You can request this using the Service Form as specified in the Privacy Policy.

      It is your sole responsibility to ensure that your account password remains confidential. For security and other reasons, Jumbo may require you to change your login details. It is not permitted to transfer or alienate the Account or the relationship with Jumbo other than with the prior written consent of Jumbo. Jumbo may assume that all communications made from your Account originate from you.

      All forms of communication or material that you transmit to or post on any public area of these Website, including any data, questions, comments, suggestions and the like, will be treated as non-confidential and/or non-patented information.

      Jumbo reserves the right at all times to disqualify a User or IP address and/or to close the Account without giving any reason if, according to Jumbo, there is a violation of one or more points of these General Terms and Conditions or the rules for use that can be found on the Website. All decisions taken by Jumbo are final and binding. If a User’s account has been blocked or deleted, the User may not re-register unless written permission for this purpose has been granted by Jumbo.

      Jumbo respects the privacy of all Users and ensures that the information you provide to Jumbo is treated confidentially as specified in the Privacy Policy. Jumbo uses your data where applicable: forum, newsletter, list or requirements and reviews. For the rest, Jumbo will only use the data with your permission, or if it is requested to do so by a competent authority or forced to do so by a court of law. Jumbo will not sell your data to third parties, see also the Jumbo Privacy Policy. You agree to this privacy policy on signing up for a Jumbo account through the Jumbo Website.

      6. Intellectual property

      The Website, web documents, illustrations, images, logos, sound fragments and programmes – including software – are the property of Jumbo and are protected by copyright and trademark law. Any unauthorised use or distribution of these Website, etc., by disclosure of confidential information, the reproduction or copying and use, in whole or in part, is strictly prohibited.

      The following restrictions apply at the very least:

      • The commercial use or publication of all the items displayed is strictly prohibited without the prior written consent of Jumbo. Nothing contained herein shall be construed as granting any licence by Jumbo to use any of the items displayed.
      • Documents may be copied for personal use provided that copyright and source references are also copied, no modifications are made, and the document is copied in its entirety. All rights to these documents are reserved and permission to copy them must be requested from the owner of said rights.

      Despite the abovementioned, if You consider that any content of the Website may infringe copyright and industrial property rights, please inform us as soon as possible by sending an e-mail to, REF: " Website Terms and Conditions".

        7. Rules of Use of the Website for Users

        Jumbo reserves the right to block the User's access in case of detecting a breach of any the contractual obligations undertaken.

        In this sense, the User agrees to:

        • Comply with all the obligations set forth in these Terms and Conditions and other applicable policies available on the Website.
        • Provide truthful information about the requested data in the forms enabled by Jumbo for the access to certain content or services offered through the Website and keep the data updated.
        • Not use the Website to collect personal data from other Users.
        • Not use the Website as a system for the management and exchange of information and/or illegal documentation, contrary to morality or public order, or protected by copyright and/or industrial property rights.
        • Not carry out acts of reverse engineering.
        • Not subject the Website to workloads that are clearly aimed at destabilizing it, including denial of service (DDoS) attacks or similar situations.
        • Not withdraw, delete, alter, manipulate or in any way modify those notes, legends, indications or symbols that Jumbo, as the legitimate owner of the rights, incorporates into its properties in terms of intellectual or industrial property (for example, copyright, ©, ® and TM), either on the platform itself or in the associated material.
        • Not cause damage to the physical and logical systems of Jumbo, its suppliers or third parties; introduce or spread computer viruses or any other physical or logical systems that are likely to cause the damage.
        • Refrain from forcing failures or security breaches on the Website.
        • Not prevent the normal development of an event, contest, promotion or any other activity available through the Website.
        • Refrain from using the Website's content for purposes or effects that are illicit, prohibited or contrary to those established herein, damaging the rights and interests of Jumbo, other users, third parties or that may, in any way, damage, make unusable, overload or deteriorate this Website or obstruct the normal use or enjoyment of the Website by users.

        8. Liability

        The Website and the information, names, images, photographs and logos with respect to the products or licenses of Jumbo are provided “as is” without any explanation or confirmation and without any form of guarantee express or implied. Under no circumstances will Jumbo be liable for any damage, including but in no way limited to indirect or consequential damage, or any damage whatsoever arising from the use or in connection with such use or loss of use of the Website.

        Although Jumbo manages its Website with great care, it cannot guarantee that all services, functions, information and other material that it provides to you on its Website are correct, complete and up to date, that defects will be corrected and/or that the Website or the server that makes them available are free of viruses and/or bugs. The information visible to you on the Website may also be out of date for technical reasons (caching or otherwise). It therefore accepts no liability in this respect. Furthermore, Jumbo is not liable for:

        Damage that a User may suffer as a result of access to the account by an unauthorized person;

        • Problems relating to the Internet connection;
        • Failed, incomplete, twisted or delayed computer transmissions;
        • Possible printing or typing errors, whether online or offline, in material related to the Website;
        • Possible damage incurred in connection with or as a result of the information and/or services of the Website.

        Jumbo is not obliged to continue to offer the existing Website in the future and it reserves the right at any time and at its sole discretion to temporarily disable or remove a Website if a computer virus, bug, hacker attack or any other cause disrupts the administration or security of the Website. In addition, Jumbo is free to choose what information and services it provides on its Website.

        Jumbo assumes no responsibility for the content of external Website that are in any way connected to the Jumbo Website.

        Jumbo also assumes no responsibility for the errors or omissions that may be found in the Website’s content, or for the actions that the User may take with that content.

        Jumbo is indemnified against all liabilities, damages and costs that may result from non-compliance with these General Terms and Conditions by a User or through a computer that you use to gain access to the Website.

        9. Competitions and promotional campaigns

        By participating in a Jumbo competition or promotional campaign, the participant agrees to the following General Terms and Conditions governing competitions. In addition, specific terms and conditions may be applicable to each competition and/or other promotional campaigns.

        • Participants up to the age of 16 declare that they have obtained permission from their parent(s) and/or guardian to participate in the competition;
        • Employees of Jumbo (including subsidiaries), family members and resident partners of the aforementioned employees are excluded from participation. This also includes any participants / suppliers connected to the specific competition (including advertising agencies, advertisers, sponsors or producers);
        • The participant is obliged to provide correct, current and complete information when participating in the competition and/or other promotional campaign. Jumbo can request a winner to provide proof of his or her identity and proof of residence at the address given by the participant;
        • The prize is personal and is in the name of the winner. The prize is not transferable, exchangeable or payable in cash or for any other products or services. In the event of refusal or non-acceptance of the prize or of the conditions attached to the competition, the prize will not be issued. In such a case, Jumbo will be entitled to choose another winner.
        • The prize will be issued in the condition in which it is awarded. The supplier will not be liable for any visible or hidden defects in the prize nor for any damage caused by delivery (dispatch) of the prize;
        • Jumbo or the advertiser / sponsor or any other third party appointed for this purpose will handle the delivery of the prize. In the latter case, Jumbo is not responsible for delivery of the prize. In such a case, the date of delivery of the prize will be determined in consultation with the supplier of the prize.
        • Jumbo is not responsible for any defects on the part of postal services or shipping companies (e.g. delays, strikes, damages or loss) at the time of delivery of the prize. In the event the winner, co-resident / resident or neighbour cannot take receipt of a registered prize upon delivery, the winner will collect the prize at a later date (e.g. at a post office or pick-up point, etc.). Jumbo cannot be held liable if the prize is not collected by the winner or if it is taken into receipt by an unauthorised person, even if no notification or message of any form was left behind by the postal or shipping company.
        • If the prize consists of tickets for concerts, festivals, films, sports competitions or similar or other types of events and/or holiday trips / airfares, no claim can be made for any form of compensation in the event of cancellation.
        • If the prize consists of a trip or stay abroad for which a passport is required, the participant must be in possession of a valid passport before the prize is awarded, failing which a prize will not be awarded to a participant.
        • The winner may claim the award no later than two weeks after the announcement of the prize. After this period, any claim to the prize automatically expires.
        • The winner of the prize authorises Jumbo to use, free of charge, the personal data provided, any photographs or any contributions made by the participants for the purposes of the competition in the context of promotional campaigns linked to the competition, as well as within the context of the announcement of the winner in all media channels including radio, television, the Internet and social media platforms.
        • At the request of Jumbo, the winner(s) of the prize will cooperate in the context of Jumbo’s promotional campaigns insofar as this may reasonably be expected of them, including publicity with regard to the award-giving ceremony in all media channels including radio, television, the Internet and social media platforms. No financial compensation will be paid for cooperating within the context of promotional campaigns.
        • Insofar as required, Jumbo will ensure that taxes on games of chance are withheld and declared (or will have them withheld), except insofar as otherwise stated in the Specific Terms and Conditions for Competitions.
        • The participant authorises the processing of personal data connected with participating in the competition. Jumbo may include the personal data in its database, which will be treated confidentially and in accordance with the Privacy Policy.
        • Personal data may be used for the purpose of carrying out the competition and awarding the prize. In this context, Jumbo is entitled to provide personal data to third parties involved in the competition in question (including suppliers, advertisers, sponsors and/or producers). In addition, the participant grants permission to keep him/her informed of Jumbo’s products and/or services.
        • Use of the prize awarded will be at the expense and risk of the winner. Jumbo cannot be held liable for the use of the prize by the winner.
        • Jumbo is in no way liable for any damage resulting from participation in the competition, nor for any technical failures, defects or delays related to participating in the competition or the designation of the winner.
        • Jumbo is in no way liable for potential problems or defects resulting from the use of the Websites and/or the downloading of any components related to the competition.
        • Jumbo is entitled to disqualify participants if it is of the opinion that the participants do not act in accordance with the General and/or Specific Terms and Conditions or if the participants otherwise gain fraudulent access to the competition or unfairly influence its course.
        • At its own discretion and without prior notification, Jumbo is entitled to change or adjust these General Terms and Conditions as well as the Specific Terms and Conditions during the term of the competition, or to discontinue, change or adjust the competition without giving any grounds for such for reasons of its own, without Jumbo being obliged in any way to compensate the participant for any damage. Jumbo will make any changes or adaptations to the game publicly available in an appropriate manner (e.g. via its Websites).
        • Insofar as the General Terms and Conditions deviate from the provisions of the Specific Terms and Conditions for Competitions, the provisions of the Specific Terms and Conditions will prevail.
        • Promotional campaigns on Facebook, Instagram or any other social platform are in no way sponsored, managed by or associated these platforms. The recipient of the information provided is not the platform, but Jumbo. The information provided will only be used by Jumbo and will not be shared with third parties.
        • Any questions, complaints or comments about the competition can be submitted using the contact form. Always include the name of the competition.

        10. Severability

        If any provision of these General Terms and Conditions is deemed void or voidable, this will not affect the validity and enforceability of the other provisions of these General Terms and Conditions and the void or voidable provision will – if necessary – be amended or replaced in accordance with these General Terms and Conditions.

        If there is a conflict between the General Terms and Conditions and rules and/or specific terms and conditions of use on the Website with regard to specific information or (promotional) campaigns, the latter will prevail.

        If these General Terms and Conditions are not accepted in full, the use of this Website must be terminated immediately.

        11. Applicable Jurisdiction

        The regulations in force shall determine the laws that must prevail and the jurisdiction that must hear the relations between Jumbo and the User.

        However, in those cases in which said regulations in force allow the Parties to submit to a specific jurisdiction and/or waive any other jurisdiction that may correspond to them, Jumbo and the User will be subject to the jurisdiction and legislation corresponding to the registered office of Jumbo.

        12. Modification of the Terms and Conditions

        Jumbo reserves the right to make any modifications it deems appropriate to this Terms and Conditions without prior notice.

        Users shall be responsible for reading these Terms and Conditions carefully each time they wish to use the Website.

        Jumbo may change, delete or add any content and services provided through the Website, as well as modify the way in which this content and services are presented or located in the Website, informing the User when necessary.

        13. Links to other Websites

        These Terms and Conditions does not apply to third-party links and/or Website that can be accessed through the Website. The Privacy Policy and the Cookie Policy present on the Website are not applicable either.

        The absence of viruses or other elements of the content linked from the Website that may cause alterations in the computer system (hardware and software) or the User’s documents or files is not guaranteed, excluding Jumbo from any liability for damages of any kind arising from the foregoing.

        14. Data Protection

        Jumbo complies with the provisions of the General (EU) 2016/679 Data Protection Regulation and all other applicable local regulations in force at any given time for which ensures the correct use and processing of the User's personal data.

        Therefore, the Privacy Policy provides information about the identity of the data controller, the purpose of the processing, categories of data subjects and personal data, retention periods, communications to third parties, and the possibility of exercising your data protection rights, among others.

        For more information about the processing of your personal data, please visit our Privacy Policy.

        15. Communications

        The communications that the User sends to us should preferably be sent by e-mail to the address You may also send a written communication to the attention of Jumbo Group B.V. per address at Westzijde 184, 1506 EK Zaandam, the Netherlands.